Frequently Asked Question

Going solar significantly reduces your electricity costs, but most homeowners will still receive a small utility bill.

Several factors affect your bill, including:

  • Utility connection fees – Utilities charge a basic monthly service fee even if you use very little power.
  • Energy usage – If your home uses more electricity than your solar system produces, the utility supplies the extra energy.
  • Time-of-Use rates – Electricity costs vary depending on the time of day you use energy.
  • Seasonal production – Solar systems produce more energy in summer and less in winter.
  • Net metering rules – Your utility credits excess energy sent to the grid, but the credit value may not equal the retail price of electricity.

Solar is designed to offset most or all of your annual electricity usage, but a $0 bill every month is uncommon due to these factors.

PowerChoice is a program that allows homeowners to sell a portion of their solar energy production to participate in energy programs or grid services.

Depending on the program, this may slightly change how your solar production is used:

  • A portion of your system’s energy may be allocated to the program instead of directly offsetting your home usage.
  • In return, you typically receive reduced energy rates.

The goal of PowerChoice is to maximize your total financial benefit, even if the structure of the utility bill looks slightly different.

If you have questions about how PowerChoice is affecting your specific bill, our team can review your system and explain the details. 

If your system includes Tesla equipment, you can monitor it through the Tesla app.

How to access your system

  1. Download the Tesla app from the Apple App Store or Google Play.
  2. Log in using the email address associated with your system.
  3. Once logged in, you’ll see your home energy dashboard.

How to navigate the Tesla app

Energy Flow Screen

  • Shows where your energy is going in real time:
    • Solar production
    • Home consumption
    • Powerwall battery
    • Grid import/export

Energy Graphs

  • View production and usage by:
    • Day
    • Week
    • Month
    • Year

Powerwall Settings (if applicable)

  • Backup reserve level
  • Storm watch
  • Self-powered mode

Notifications

  • System alerts
  • Grid outage alerts
  • System performance updates

If you cannot see your system in the app, contact HomeLink support and we can help activate or reassign your account.

HomeLink Customers

HomeLink systems typically include:

  • 25-year solar panel performance warranty
  • 10–25 year inverter warranty (depending on manufacturer)
  • 10-year workmanship warranty from HomeLink
  • Manufacturer warranty for batteries and monitoring equipment

Non-HomeLink Customers

If you purchased a home that already has solar:

  • Warranty coverage depends on the original installer and equipment manufacturer
  • Panels and inverters may still have remaining manufacturer warranties
  • HomeLink can help evaluate your system and provide service or maintenance if needed

If you’re unsure about your coverage, our team can review your system details.

Most solar installations take 1–3 days once construction begins.

However, the full timeline for a solar project typically includes:

Site survey and design
Permit approval
Installation
AHJ Inspection
Permission to Operate (PTO) from the utility

The time between installation and PTO can vary depending on your AHJ and local utility.

Once your project receives permit approval:

  1. Installation is scheduled
  2. Our installation team completes the solar installation
  3. The system passes a city inspection
  4. We submit final paperwork to the utility
  5. The utility grants Permission to Operate (PTO)

After PTO is issued, your system can officially begin exporting power to the grid.

Billing Questions

There are several reasons this can happen:

  • The solar system may have been designed for the previous owner’s energy usage
  • Your household may use more electricity than the system produces
  • The system may not be operating correctly
  • Utility rate changes or time-of-use pricing may increase costs

We recommend reviewing your system production and usage data to identify the cause.

Even if your system is producing power, your bill can increase if:

  • Your energy usage has increased
  • You are using more electricity during peak utility rate hours
  • Seasonal production is lower (winter months)
  • Your system size does not fully offset your current energy consumption

Monitoring your system through your solar or Tesla app can help identify how much energy your system is producing.

A 100% offset means your system is expected to produce enough energy over the course of a year to match your historical energy usage.

However, your bill may still fluctuate because:

  • Energy production varies by season
  • Utility rate structures (especially Time-of-Use) affect costs
  • Your current usage may be higher than the usage used to design the system
  • Utility fees and minimum charges still apply

Many homeowners see higher bills in winter and credits in summer, which balance out over the year.

Homeowners Ask

Installing solar is exciting, but many homeowners still have questions once their system is up and running. Here are the most common questions customers ask after going solar.

Solar reduces electricity costs, but most homes still receive a small bill due to utility service fees, seasonal production changes, and energy usage that may exceed what your system produces.

Solar systems are designed to offset your annual energy usage, not necessarily eliminate every monthly bill.

Savings usually begin once your system receives Permission to Operate (PTO) from your utility. From that point forward, your solar system starts producing energy to offset electricity from the grid.

Solar production varies with the seasons. Panels generate more electricity during longer sunny days in spring and summer and less during shorter winter days.

This is normal and expected for all solar systems.

Permission to Operate (PTO) is the approval from your utility that allows your solar system to send electricity to the grid.

Even if your system is installed, it must receive PTO before it can officially operate.

If your system produces more energy than your home uses, the extra electricity is typically sent back to the utility grid.

Depending on your local utility program, you may receive energy credits for that excess production.

Most solar systems include a monitoring app. If your system includes Tesla equipment, you can monitor it through the Tesla app, which shows:

  • Solar production
  • Home energy usage
  • Battery storage levels
  • Energy sent to or drawn from the grid

First check your monitoring app to confirm whether production has stopped. If it has, contact your solar provider so they can review system data and diagnose the issue.

Most systems automatically alert installers if there is a problem.

Solar panels require very little maintenance. Rain usually keeps panels clean, but in areas with heavy dust or debris, occasional cleaning may improve performance.

Annual inspections can also help ensure your system continues operating efficiently.

Most grid-connected solar systems automatically shut off during outages to protect utility workers.

However, if your system includes a battery like Tesla Powerwall, your home can continue to receive backup power during outages.

Many studies show that homes with solar systems often sell faster and for higher prices because buyers value lower electricity costs.

However, home value impact can vary depending on location and system ownership type.

If your energy usage increases due to new appliances, electric vehicles, or additional household members, your solar system may not fully offset your usage.

Energy efficiency improvements can help maximize your solar savings.

Yes. Solar panels still produce electricity on cloudy days, though production may be lower compared to clear sunny conditions.

If you own your solar system, it typically transfers with the property during the home sale. Solar can often be an attractive feature for potential buyers.

Most solar panels are designed to last 25–30 years or more. They gradually lose a small amount of efficiency over time but continue producing electricity for decades.

If you have concerns about production, billing, monitoring, or system performance, contact service@homelinksolar.com. We can review your system data and help explain your energy usage and utility bill.

Understanding Your Solar Bill

(Why you may still receive an electric bill after going solar)
Going solar can significantly reduce your electricity costs, but many homeowners are surprised when they still receive a bill from their utility.
Understanding how solar works with your utility billing system can help explain why this happens.

Your solar system produces electricity that your home uses first. If your system produces more energy than your home needs, the excess energy is sent back to the grid.

If your home needs more electricity than your system produces, your utility supplies the additional power.

Your bill reflects the difference between what your home used and what your solar system produced.

Even with solar panels, several factors can cause you to still receive a bill.

1. Utility Service Charges

Most utilities charge a monthly connection fee just to stay connected to the grid. These charges apply even if your solar system produces enough energy to offset your usage.

2. Energy Usage Exceeding Solar Production

If your home uses more electricity than your system produces, the utility supplies the additional power and charges for it.

Common reasons usage may increase include:

  • New appliances
  • Electric vehicle charging
  • Increased air conditioning use
  • Additional household members
  •  

3. Time-of-Use (TOU) Electricity Rates

Many utilities charge different rates depending on the time of day electricity is used.

For example:

  • Midday: solar production is highest and electricity rates are lower
  • Evening: electricity rates are higher and solar production stops


If your home uses more energy during peak rate hours, your bill may increase.

4. Seasonal Solar Production

Solar panels produce different amounts of electricity throughout the year.

  • Spring & Summer: highest production
  • Fall & Winter: lower production

Because of this, homeowners often see:

  • Credits during summer months
  • Higher bills during winter months


Over the course of the year, production and usage typically balance out.

5. Net Metering and Energy Credits

Many utilities allow homeowners to send excess solar energy back to the grid.

In return, homeowners may receive energy credits that can be used later when the system produces less electricity.

These credits often appear on your bill and can help offset future charges.

You can monitor your system using your solar monitoring app.

If your system includes Tesla equipment, the Tesla app allows you to view:

  • Real-time solar production
  • Home energy usage
  • Battery storage levels
  • Energy imported from or exported to the grid

Monitoring your system regularly can help you better understand how your solar energy is being used.

If your bill seems unusually high or you’re unsure how your solar system is performing, we can review your system’s production data and help explain your utility statement.

Frequently Asked Question

Because we’re not built to feed shareholders—we’re built to do the job right.

HomeLink is local, owner-operated, and hands-on. The people who design your system are accountable for how it’s installed and how it performs. Big national brands have layers of management, marketing overhead, and rigid pricing models that inflate costs and reduce flexibility. We don’t. That means better solutions, fair pricing, and real accountability.

Yes—and that matters.

We didn’t just sell solar and disappear. We install, service, and stand behind our work locally. Our reputation lives in the same communities as our customers. That’s very different from companies that churn through markets, subcontract installs, and rely on call centers three states away.

No—very often we’re less expensive for a better system.

Large companies carry massive overhead: national ad spend, executive compensation, and investor expectations. Those costs get passed on to homeowners. Our pricing reflects real labor, real equipment, and real expertise—nothing more. You pay for quality, not corporate bloat.

No.

We control our installs. That means consistent workmanship, clean layouts, proper roof penetrations, correct electrical work, and systems that pass inspection the first time. When sales, design, and installation are disconnected—as they often are with big companies—mistakes happen. We eliminate that risk by owning the process end to end.

We size systems based on actual usage, goals, and future needs—not sales quotas.

Our job is to design the right solution at the right price, whether that includes solar only, batteries, EV charging, or a phased approach. Oversizing wastes money. Undersizing causes regret. We take the time to get it right.

You call us—and you get a real person who knows your project.

No call centers. No ticket numbers. No endless handoffs. We built HomeLink on referrals, and referrals only happen when customers are treated well after the install.

We specialize in both—and we do batteries right.

Backup power is more than just adding a battery. It’s about load management, electrical design, safety clearances, and realistic expectations during outages. We don’t oversell or gloss over complexity. We explain it clearly and build systems that actually work when the power goes out.

Because solar is a 25-year asset, not a one-day transaction.

Local knowledge means faster permitting, smoother inspections, better utility coordination, and real support down the line. When something changes—rates, rules, incentives—you want a company that’s still here and paying attention.

No. We’re builders. Everything is in-house. Our employees will arrive at your home in our electric fleet of homelink vehicles.

We came up through installation, operations, and real-world problem solving—not just sales scripts. That shows up in cleaner installs, fewer change orders, and systems that perform as promised.

We care because our name is on every system—and we live here too.

If you want a rushed sale from a national brand that treats your home like a number, we’re not the right fit. If you want a well-designed system, fair pricing, straight answers, and a company that gives a damn long after the install, that’s exactly what we do.

  1. For powerchoice/LADWP/PGE. The customer asks when we get access to the system. 
  1. They should get their access when their system gets. PTO

 

What info do you need to get a complete proposal

  1. Most Recent, Full, and Clear Utility Bill or Utility API
  2. Preferred Payment Method: Cash/Finance/Lease
  3. Preferred Module Placement (e.g. No panels on road facing roof)
  4. Preferred Module if any
  5. Preferred Inverter if any
  6. Preferred Battery if any
  7. Any plans of using more energy? If so, please share so we can prepare for it
  8. Full Address
  9. Email Address
  10. Phone Number

 

Why is our bill not 0 after going solar?

“How does PowerChoice impact my bill?”

How can I access my system? Can you walk me through how to navigate my Tesla App?

Whats my warranty coverage for homelink and non homelink customers

How many days will I get it?

What’s the next step after obtaining a permit?

  1. I bought a house with panels, but my bill is still so high!
  2. I already have my panels and it’s working, but my bills are still so high. 
  3. I thought my bills would be 0 since the rep said my offset is 100%. —anything regarding bills being high despite having PTO or panels and batteries